Privacy statement
  • Institute of Workplace and Facilities Management is the owner of the information collected on this site. Nelson Croom, provider of this learning platform, is acting as the Data Processor. Neither Institute of Workplace and Facilities Management or Nelson Croom will sell, share or rent this information to any other companies.

    Your Rights

    Under GDPR, you have a number of rights:

    The right of access

    You have the right to see, at no charge, the information Nelson Croom or Institute of Workplace and Facilities Management holds about you. If you would like to receive a copy of all the information held please contact Institute of Workplace and Facilities Management and we will respond within one calendar month of receipt of your letter or email.

    The right to rectification

    If any of the information Nelson Croom has about you is incorrect you have the right to have it corrected. Simply let them know what the information should be and they will update the records as soon as possible.

    The right to be forgotten

    You have the right to be removed completely from the system at any time. Let Nelson Croom know and they will do this as soon as possible.

    The right to move your data

    If you want you can move all of the data Nelson Croom holds about you to another company. If you want to do this they will provide the data in an easy-to-use format. There will be no charge unless the request is considered to be excessive.

    The right to opt-out of the use of cookies

    We use cookies for analysis of website traffic; to remember your registration/login status; and to track if you have participated in any surveys available. You are invited to opt in to cookie use when first visiting the site but you can opt out at any time. Read our cookie policy.


    This privacy policy applies solely to information collected by this website but the site contains links to other sites, including third party payment sites where relevant. Please be aware that neither Nelson Croom nor Institute of Workplace and Facilities Management are responsible for the privacy practices of other sites; the third party sites are responsible for your privacy whilst you are on their site. We encourage you to read the privacy statements of each website that collects personally identifiable information.


    Occasionally you might be asked to complete a survey or questionnaire whilst using this site. Participation in such surveys is completely voluntary and you therefore have a choice whether or not to provide any information.

    Sharing Your Information

    The information you provide will only be used by Institute of Workplace and Facilities Management and Nelson Croom for the intended purpose(s). Neither party will share or sell personal information with anyone else.

    Site and Service Updates

    Nelson Croom will send you site and service announcements as part of the services provided. Institute of Workplace and Facilities Management members are not able to unsubscribe from such announcements, which contain important information about the service.

    Protecting Your Information

    Looking after your information is important to both Institute of Workplace and Facilities Management and Nelson Croom. Both parties take reasonable steps to ensure that all information is stored safely and securely, whether it is in paper or electronic format.

    Nelson Croom will also only keep your information for as long as is necessary and will dispose of it carefully once there is no further need for it.

    It's Your Choice

    You only have to give Nelson Croom as much information about yourself as you feel comfortable with. But there will be times when they will not be able to fulfil requests without all the information.


    Registered members may occasionally receive information on products, services and special deals fromInstitute of Workplace and Facilities Management. If you no longer wish to receive these promotional materials and special offers you may opt-out of receiving these by sending an email directly to them containing the contact details that you wish removed.

  • For further information please contact:
    Institute of Workplace and Facilities Management
    Charringtons House, 1st Floor
    The Causeway
    Bishop's Stortford
    CM23 2ER

    This policy was last amended in April 2018